We are a Toronto-based service company with a passion for all things Apple. We strive to see the light “turn on” in our clients’ minds when they understand their Mac better and how to take advantage of its incredible features and technology.
We aim to help new Mac owners reduce their learning curve when switching over from Windows PCs.
When tripleCLOUD's owner and head trainer Ian Creelman switched from a Windows PC to a Mac in 2006, he needed to learn for himself how they worked and turned to training manuals and books.
Ian found that these phonebook sized instruction manuals offered too much non-relevant infomation and were missing that personal touch, so he create tripleCLOUD in response.
From this day our goal has been to share the experience of using a Mac where a user’s questions can be answered in person without digging through a single page of text.
TESTIMONIALS
I found tripleCLOUD on the Web, and was delighted with the results. Their representative was flexible in terms of making an appointment, arrived promptly and worked his way methodically through my long list.
While he was organizing and sorting things out, he always took the time for a "teachable moment", explaining little hints and shortcuts that have made navigating the Mac much smoother. He made sure I understood what he was doing, and encouraged lots of "hands on" involvement from me.
He has subsequently followed up with emails to a couple of minor questions that couldn't be clarify right away. I have already been referring friends to tripleCLOUD. It's a great relief to know that such a tailormade service is so readily available. They made it clear: no question is too small or unimportant!
Deborah S., Toronto
After our PC crashed and we purchased an iMac for our office, tripleCLOUD's assistance was absolutely wonderful in easing our transition. Their representative was very knowledgeable with both PCs and Macs, which was essential as we still needed to use a Windows program simultaneously on the iMac along with our new Mac software.
They made the training process easy and enjoyable for all of our staff, taking us from initial set up to specific application installations within a very short time. We highly recommend tripleCLOUD's services to all small (& big) business owners!
Yoga Source Therapy Studio
www.yogasource.ca
I continue to engage them for consulting on related applications. The result is that I can focus on what I need to, knowing that their technical expertise is available by telephone or in-person when needed.
My only regret is that I didn't hire tripleCLOUD sooner!
Stephen F., Aurora
He also demonstrated how to fix permission errors by using Disk Utility, and created a back up of my entire Mac on my external hard drive.
He also gave me several tips on getting the most out of the Mac MIni by teaching me how to capture pictures of the desktop, deal with the "twirling beach ball", bring my Gmail account into Apple Mail and general information about upgrading to OS X Leopard.
It is hard to find capable technicians who will make house calls at a reasonable rate. I would certainly recommend tripleCLOUD.
Barbara C., Toronto
Their staff member responded promptly to all of my email inquiries & phone calls, plus arrived right on time. He was also very informative when explaining the newer Macs with reference to their operating systems, models, etc. I would not hesitate to use tripleCLOUD in the future.
Sandy K., Mississauga
